FAQs

General

Where are you based?
We’re proudly based in Victoria, Australia.

Do you have a physical store?
We don’t have a physical store but our products are stocked at a few select retailers.

Where do you ship to?
We currently ship to Australia, New Zealand, the USA, Canada, China, the UK, and Ireland, with plans to expand to more countries soon.

How much is shipping?

  • Australia: Orders over $100 receive free standard shipping. For other domestic orders, we offer a flat rate of $14.95.
  • International: We offer Australia Post Standard International shipping rates with tracking. Shipping is calculated at checkout based on the weight of your order.

How long will my order take to arrive?

  • Australia: Most deliveries arrive within 3-5 business days. For regional areas, allow 3-10 business days.
  • International: Delivery typically takes 8-12 business days.

How do I return a product?
If you experience any issues with your order, please contact us first before returning the item. For more details, refer to our Refund Policy.

My order arrived damaged, what should I do?
Reach out to us, and we’ll arrange a replacement. See our Refund Policy for more information.

I entered the wrong shipping address. What can I do?
Contact us immediately, and we’ll do our best to assist. For more, see our Shipping Policy.

What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and AfterPay.


Lick Mats

How durable are the lick mats?
Our lick mats are designed for durability but should be used under supervision. Always remove the mat when your horse finishes and inspect it regularly for wear.

What spreads can I use on the lick mat?
You can use any horse-safe foods your horse enjoys. Just remember to consider dietary needs or sensitivities, and consult your vet or equine nutritionist if you’re unsure.

How do I clean my lick mat?
It’s important to wash your horse’s toys after each use, especially when used with food. Rinse off any residue and clean with soap and water or run it through the dishwasher. Ensure it’s completely dry before storing it in a well-ventilated area. If your mat has carabiners, remove them before washing.

Can silicone stain?
Although our lick mats don’t usually stain, natural pigments in some foods can cause temporary discolouration. To avoid this, rinse and wash the mat after each use. For stubborn stains, try running it through the dishwasher or using natural remedies like baking soda or vinegar.


Hardware

How do I care for the brass hardware?
Our brass hardware is chosen for its durability. Over time, brass may oxidise and develop a blue-green patina. We love the natural ageing process of brass and think it adds character to our products. To keep it clean, wipe it down with a soft, damp cloth and dry it thoroughly. If you prefer your hardware to remain shiny, you can purchase brass cleaner at your local hardware store.