Product Care & Safety

Product Care & Safety

At Paxx Equestrian®, we design enrichment products to support your horse’s natural behaviours and well-being. Our toys are made from durable materials, however horses are powerful animals and no enrichment product is completely indestructible.

Product Durability

Paxx enrichment toys are designed to encourage natural foraging, curiosity, and play. While we carefully select durable materials, damage may occur during normal use.

Supervision

We recommend supervising your horse when introducing any new enrichment toy to ensure safe and appropriate use. Every horse interacts with enrichment differently, and supervision helps ensure the product is suitable for your horse.

Normal Wear

Normal wear and tear, including damage caused by chewing, pulling, or rough play, is considered normal use and is not a manufacturing fault.

Intended Use

Paxx products are enrichment toys and are not designed to be weight-bearing, load-bearing, or used as tethering devices.

Faulty Products

If you believe your product has a manufacturing defect, please contact us at returns@paxxequestrian.com with your order number and photos so our team can review the issue.

Consumer Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.